Our Body and Hair Butters can melt on transit especially in the hot weather. This is because they are made of purely plant butters and oil which will melt or become softer in heat. This does not affect the quality of your product, please put it in your fridge for 10-15 minutes to firm up again for your use. You can also enjoy it in its melted state.
We want to make sure you love our products, and quality is guaranteed. For any issues with your order, please send us an email at farmedbeauty@yahoo.com or info@farmedbeauty.com.
This will help us provide a speedy resolution. Please read below for more details:
Refunds
What is Farmed Beauty’s return policy?
We’re sorry you’re thinking about returning your product. We’re happy to provide a full refund for any unused products returned within 14 days of delivery. We ask you to simply cover the cost of shipping. Products must have been purchased through our online store, and all gift cards and samples are final sale.
Products purchased from our stockists are subject to the return policies of that stockist.
I ordered online and my product arrived defective or damaged.
We’re sorry to hear your product arrived defective or damaged! Please send us an email at farmedbeauty@yahoo.com or info@farmedbeauty.com, and include pictures within 3 days of delivery. We will assess the extent of the damage and provide a full refund if applicable.
I bought a product through a stockist and it arrived defective or damaged.
Products purchased from our stockists are subject to the return policies of that stockist. Regrettably, we do not accept any returns of products purchased from our stockists.
I haven’t received my package yet.
Within UK
Please allow 10 business days for delivery. If your order still hasn't arrived within this time frame, send us a quick email at farmedbeauty@yahoo.com or info@farmedbeauty.com with your order number and we’ll be happy to help.
If a package is lost due to an incorrect address provided during checkout or cannot be delivered due to reasons outside of the postal service's control, we are unfortunately not able to refund or resend the order.
I have a question that’s not answered here.
No problem! Please email us at farmedbeauty@yahoo.com or info@farmedbeauty.com and we’ll have someone personally respond to your question.
Cancellations
All of our products are handmade especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email within 24 hours of placing an order or contact us. After 24 hours, we cannot guarantee that your order can be modified as it may have prepared and dispatched to delivery services.
After you’ve received your order, you have 3 days to address any quality issues.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Membership Subscriptions Cancellation Policy
You can cancel your membership at any time via your profile settings page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period.
Membership Subscriptions Cancellation Policy
Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing.
Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.